Returns and exchanges

Ordered the wrong item? Is something broken or incomplete?

Returns

Of course, you can return the item(s) in accordance with our return policy.

You can register your return within 14 days via our online return form.

What are our return conditions?

Please note the following:

• Items must be returned within 14 days of delivery.

• Products must be complete, unused, and in their original packaging.

• Damaged products cannot be returned.

• Hoses and pipes can only be returned in full roll or pipe lengths.

• Products specially ordered for you cannot be returned.

• All other matters are subject to our general terms and conditions.

Shipping instructions

• Notify your return via email (sales@pneupart.com) or phone (+31 (0)493 763 993)

• Fill out the return form as completely as possible.

• Email the form back to sales@pneuparts.com

• You will receive a return number from us; please remember to mention this number on the return form. 

• We cannot process returns without a return number.

• Include a copy of your completed return form with your return shipment.

• Clearly state the return number on the outside of your package.

• Pack the return item(s) in an outer box to prevent damage during transport.

What are the return costs?

When returning an order, we charge processing fees. For return orders with a net order value up to €100, we charge €7.50 in processing fees. If the net order value is €100 or higher, the return costs amount to 10% of the order value. Please note: these return costs are non-refundable.

Additionally, you are responsible for returning the products, including the shipping costs. The amount of these shipping costs depends on the shipping partner you choose.

Return due to incorrect delivery

An order that was incorrectly delivered by us is at the expense of Pneuparts.com.

If you still need assistance with placing your return or have questions, feel free to contact us at +31 (0)493 763 993, and we will be happy to help you further.